SNBC Care Coordinator

South Country Health Alliance

South Country Health Alliance is seeking an SNBC Care Coordinator to join our team! In this role, you will be responsible for completing health assessments in a timely manner, developing and implementing care plans for enrollees, and assisting enrollees in achieving their health goals. This position acts as the care coordinator working with an interdisciplinary care team to manage the care and pharmacotherapy of enrollees.

What You’ll Bring:

• Current, valid and unrestricted RN license in Minnesota or bachelor’s degree in social work or in the behavioral science field.
• Minimum of 3 years of clinical experience with at least 2 years of that experience in public health, long-term care, or other settings that cater to vulnerable adult populations A knowledge of both State Public Programs (MN Medicaid) and Medicare (dual) products.
• Two plus years of care coordination experience; county public health or human services contracted care coordination services or other health plan experience is preferred.

Why South Country?

South Country Health Alliance is more than a health plan—we’re a mission-driven organization dedicated to improving health and well-being in rural Minnesota communities. Our work is guided by values of communication, collaboration, stewardship, and excellence, ensuring that every employee contributes to making a real difference in people’s lives. [mnscha.org]

We invest in our team with:

• Comprehensive benefits: Medical, dental, vision, life insurance, short- and long-term disability, pension (PERA), and more.
• Work-life flexibility: Hybrid and remote options with quarterly on-site expectations.
• Predictable pay growth: Structured step-based salary system for transparency and stability. The pay for this position ranges from $34.39 to $47.94 per hour. This pay range represents the hourly rate for all positions in the job grade. The actual salary offer will depend on a variety of factors including experience, education, and other relevant factors.
• Join us and be part of an organization that values community impact, employee well-being, and innovation.

Must be legally authorized to work in the U.S. (No sponsorship available)

SNBC Care Coordinator Position Description

Department: Community Engagement

Reports To: Manager of Community Care Coordination

Pay Grade: Grade 8: Non-Exempt

Supervises: None

Revision Date: March 2026

JOB PURPOSE or JOB SUMMARY:

This position is fast paced with a high caseload; responsible for completing health assessments in a timely manner, developing and implementing care plans for enrollees, and assisting enrollees in achieving their health goals. This position acts as the care coordinator working with an interdisciplinary care team to manage the care and pharmacotherapy of enrollees.

QUALIFICATIONS:

Required: Current, valid and unrestricted RN license in Minnesota or bachelor’s degree in social work or in the behavioral science field. Minimum of 3 years of clinical experience with at least 2 years of that experience in public health, long-term care, or other settings that cater to vulnerable adult populations, such as experience working directly with the programs that serve frail members and/or vulnerable adults.

Preferred: Two plus years of care coordination experience; county public health or human services contracted care coordination services or other health plan experience.

CORE COMPETENCIES

1. Communication & Language: positive, proactive listening and speaking; clear, concise writing; able to tailor messages to varied audiences; English required (Spanish/Somali a plus).
2. Clinical Documentation & Technical Proficiency: strong clinical/documentation skills; proficient in MS Office; strong phone and people skills.
3. Organization & Self-Management: highly organized, able to multi-task, and work independently while managing competing priorities.
4. Analytical Thinking & Problem Solving: critical thinker who uses judgment, data, regulatory requirements, and past practice to draw conclusions and follow through.
5. Quality, Compliance & Risk Awareness: accurate and dependable with minimal oversight; maintains collaborative relationships and ensures contract/policy compliance to reduce service and financial risk.

ESSENTIAL DUTIES and RESPONSIBILITIES: % of Total Time

1. Identify and support enrollees with special health care needs through proactive outreach, data review, and collaboration with county and internal partners. 10%
2. Work collaboratively with South Country staff and county partners to coordinate medical services, benefits, and care coordination supports for enrollees.10%
3. Participate as a member of an interdisciplinary care team, sharing information to identify and address benefit, utilization, and care coordination issues. 10%
4. Assess enrollee needs, unmet needs, strengths, and available supports to develop effective care coordination strategies. 20%
5. Develop, implement, and evaluate enrollee-centered care plans in accordance with applicable standards, protocols, and program requirements.10%
6. Promote comprehensive, community-based, culturally responsive, enrollee-centered care that is high quality and cost-effective. 5%
7. Serve as a primary point of contact and advocate for enrollees by facilitating access to providers, interdisciplinary team members, and community resources.20%
8. Participate in committees, work groups, and quality improvement activities to support program development and improvement. 5%
9. Coordinate efforts to obtain enrollee feedback regarding their experience with benefits and services and participate in interventions that address identified needs.5%
10. Perform other duties as assigned within the scope, responsibility, and requirements of the position. 5%

ADDITIONAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Decision Making:

Applies professional/managerial principles and judgment, within overall goals/direction established by senior management with moderate financial impact.

Problem Solving:

Performs advanced troubleshooting or analysis; uses judgment to select from a complex set of known alternatives. Work is not checked; impact of errors or negligence would cause waste of time and/or materials or affect enrollee’s ability to access services or relationships with providers.

Relationships:

Maintains satisfactory relationships; frequent interaction to provide detailed procedural explanations or technical responses; may include collaboration in executing established policies, communication with stakeholders (members, providers, county, peers, etc.) is frequent.

Physical Demands

Role primarily involves sedentary work requiring extended periods of sitting, frequent use of computers, phone, and engagement in meetings. The position demands sufficient visual acuity for reviewing detailed regulations and updates, DHS contracts, audit documentation, and other privacy documents, as well as the ability to communicate effectively in person and via digital platforms (computer, phone). The SNBC Care Coordinator must be capable of maintaining focus and accuracy under pressure. Requires high attention to accuracy, precision, details and deadlines

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee should encounter no unusual or hazardous conditions. The noise level in the work environment is usually low.

Travel Requirements:

Must be able to travel to counties within our service area for meetings and training an average of 3-5 days per month.